Pima County Jail Inmate Commissary lets families and friends support incarcerated individuals by funding accounts and ordering approved items online. The system runs through Access Securepak, a secure platform that connects directly to the Pima County Adult Detention Complex. Users start by creating an account, selecting Arizona, then choosing the correct facility. After locating the inmate using their name or booking number, funds can be added instantly via credit card, debit card, or electronic check. Once the balance updates, users browse categories like snacks, hygiene products, and writing supplies. Orders are processed within 24 hours of submission. This service ensures inmates receive essential items while maintaining safety and accountability standards set by the sheriff’s department.
How to Use the Pima County Jail Commissary System
The process begins at the Access Securepak portal. First, register with a valid email and strong password. Next, choose “Arizona” from the state dropdown menu. Then select “Pima County Main Jail” from the list of facilities. The system displays the facility ID and contact number for verification. Enter the inmate’s full legal name or unique booking number to pull up their profile. This shows current housing unit, admission date, and release eligibility. Click “Add Funds” to deposit money into the inmate’s account. Accepted payment methods include major credit cards, debit cards, and electronic checks. The new balance appears immediately after processing. Browse the digital catalog organized into clear sections: Snacks, Hygiene, and Writing Supplies. Add desired items to your cart and submit the order. The commissary team processes requests within one business day.
Official Pima County Detention Facilities
Pima County operates two main detention sites. The primary location is the Adult Detention Complex at 1270 W. Silverlake Road, Tucson, AZ 85713. Its phone number is (520) 351-8111. The second site is a satellite facility at 2800 Dumont Rd., Tucson, AZ 85705. This location handles overflow inmates and specialized programs. Both centers close front desks on county holidays, but emergency calls route to the central office. Families should use the online Inmate Lookup tool before visiting. This tool updates every fifteen minutes and shows real-time status, housing assignment, and release dates. Always confirm an inmate’s location before traveling or sending funds.
Access Securepak Online Portal Features
The Access Securepak website at www.accesssecurepak.com serves as the official commissary platform for Pima County. It offers encrypted login, real-time inventory, and order tracking. Users see nutritional facts for snack items and check availability before ordering. The site also includes a help widget with live chat support during business hours. Agents assist with login issues, payment confirmation, and shipment timelines. A separate portal, pimacountypackages.com, provides direct access to the same catalog with added features like promotional codes for bulk discounts. Live chat runs from 8 AM to 6 PM Mountain Time. Both sites reflect the jail’s approved inventory as of the 2024 fiscal year.
Inmate Lookup Tool and Real-Time Updates
The Pima County Sheriff’s Department provides a free Inmate Lookup tool on its official website. Search by last name to find current inmates. Results show booking number, full name, date of birth, housing unit, offense details, bond amount, and projected release date. The database refreshes every fifteen minutes, ensuring accurate information. Data comes directly from the County’s Records Management Division and syncs nightly with state systems. This tool helps families verify an inmate’s status before depositing funds or placing orders. It also confirms eligibility for commissary access based on housing and behavior records.
Direct Ordering Through Pima County Packages
The pimacountypackages.com portal streamlines the ordering process for Pima County inmates. After selecting Arizona and confirming the Adult Detention Center program, users enter the inmate’s details. The system displays available items with photos, descriptions, and prices. Shoppers can apply sheriff-approved promo codes for discounts on large orders. Payment is processed securely, and receipts are emailed instantly. Orders ship within 24 hours of approval. Live chat support answers questions about item restrictions, delivery schedules, and account balances. This direct link reduces confusion and speeds up fulfillment compared to third-party sites.
Sheriff’s Department Home Page Resources
The Pima County Sheriff’s Department homepage aggregates key services in one place. Tools include Inmate Lookup, Bond Payment, Money Transfer, Commissary Ordering, Court Information, and Property Release. The site also lists visitation rules, phone service options, and postal guidelines. Founded in 1865, the department emphasizes transparency and community safety. All resources comply with Arizona Open Records laws. The footer highlights outreach programs like Neighborhood Watch and Juvenile Diversion. Users can search the entire site using the built-in search bar for quick access to specific policies or forms.
Depositing Funds at the Inmate Account Window
Families may deposit money in person at the Inmate Account Window located at the main detention complex. Only U.S. bank checks and certified money orders are accepted. Personal checks are not allowed to prevent fraud. There is no limit on deposit amounts per transaction. Receipts are issued immediately upon payment. Balances appear in the online portal within two business days. This method suits those who prefer face-to-face transactions or lack internet access. Window hours follow standard county business days, excluding holidays. Always bring valid ID and the inmate’s booking number.
ConnectNetwork Digital Communication and Payments
ConnectNetwork supports electronic messaging, photo sharing, and video clips between inmates and families. Each message is screened for prohibited content before delivery. The platform also manages two financial tools: Trust Fund for commissary purchases and Debit Link for tablet-based content like e-books and games. Users fund these accounts separately through the ConnectNetwork portal. Community Corrections offers reduced-fee plans for qualifying participants in re-entry programs. This service enhances communication while maintaining security protocols required by Arizona correctional standards.
Retrieving Inmate Property
Authorized individuals can collect an inmate’s personal belongings Monday through Friday from 10 AM to 7 PM and Sundays from 10 AM to 1 PM. Valid ID and proof of relationship or legal authority are required. Unclaimed property is held for thirty days after an inmate’s transfer. After that, items are donated to local charities per county policy. Contact the Property Section at (520) 351-8281 or (520) 351-8112 to schedule pickups or request itemized lists. Do not send packages through mail—only in-person retrieval is permitted.
Using the Sheriff’s Department Search Function
The search feature on pimasheriff.org gives instant access to all jail-related services. Type keywords like “commissary,” “visitation,” or “bond” to jump to relevant pages. The tool covers Inmate Lookup, Money Transfer, Court Information, Sexual Misconduct Reporting, and more. Confidential reports can be submitted via an encrypted form. The department’s headquarters is at 1750 E. Benson Highway, Tucson, AZ 85714. Call (520) 351-4600 for general inquiries. This centralized search improves efficiency and reduces time spent navigating multiple sections.
Detailed Inmate Roster Information
The public roster lists every current inmate with key identifiers. Each entry includes Booking Number (assigned at intake), full legal name, date of birth, housing unit, offense description, bond amount, and projected release date. The database updates nightly to reflect admissions, transfers, and releases. This transparency supports family coordination, legal representation, and media reporting. Data accuracy is maintained through direct integration with the County’s Records Management System. Users can download or print rosters for personal records.
Accepted Payment Methods and Processing Times
Online deposits via Access Securepak use major credit cards (Visa, Mastercard, Discover), debit cards, and electronic checks. Funds post instantly to the inmate’s account. In-person deposits require bank checks or certified money orders—no cash or personal checks. These take up to two business days to appear online. ConnectNetwork payments follow similar rules but may have separate processing schedules. Always keep receipts until the balance confirms in the system. Delays can occur during holidays or system maintenance.
Commissary Item Categories and Restrictions
The catalog includes three main groups: Snacks (chips, cookies, drinks), Hygiene (soap, toothpaste, deodorant), and Writing Supplies (paper, pens, envelopes). All items meet jail safety standards—no glass, aerosols, or sharp objects. Nutritional labels are visible for food products. Prices are fixed and non-negotiable. Some items may be out of stock due to supply chain issues. Orders exceeding weight or quantity limits will be rejected. Review restrictions before checkout to avoid delays.
Customer Support Channels
For help with commissary orders, call Access Securepak at 800-546-6283 during business hours. Live chat is available on both accesssecurepak.com and pimacountypackages.com from 8 AM to 6 PM MT. Email support responds within 24 hours. For inmate status questions, use the sheriff’s Inmate Lookup or call (520) 351-8111. Property inquiries go to (520) 351-8281. Always have the inmate’s booking number ready when contacting support.
Security and Privacy Protections
All transactions use SSL encryption to protect personal and financial data. User accounts require strong passwords and email verification. The system logs all activity for audit purposes. Inmate information is only accessible to verified users who correctly identify the individual. Third parties cannot view order history or account balances. Data sharing complies with Arizona privacy laws and federal regulations. Never share login credentials with others.
Holiday and Weekend Operations
Commissary ordering remains active on weekends and holidays, but processing may slow. In-person services at the Inmate Account Window and Property Section follow county holiday schedules. Emergency inquiries route to the main sheriff’s line. Online portals operate 24/7, but live chat and phone support follow standard business hours. Plan deposits and orders ahead of long weekends to ensure timely delivery.
Frequently Asked Questions
Can I send clothes through commissary? No—only pre-approved items from the catalog are allowed. Are there fees for using Access Securepak? Yes, small processing fees apply to credit/debit transactions. How often can I deposit money? There’s no limit, but large sums may trigger review. Can inmates receive care packages by mail? No—all items must go through the official commissary system. What if my order is wrong? Contact support immediately with your receipt number.
Contact Information
Pima County Adult Detention Complex
1270 W. Silverlake Road
Tucson, AZ 85713
Phone: (520) 351-8111
Satellite Facility: 2800 Dumont Rd., Tucson, AZ 85705
Inmate Account Window Hours: Mon–Fri 8 AM–5 PM (excluding holidays)
Property Pickup: Mon–Fri 10 AM–7 PM, Sun 10 AM–1 PM
Main Sheriff’s Office: 1750 E. Benson Highway, Tucson, AZ 85714
General Inquiries: (520) 351-4600
Related Services and Resources
Frequently Asked Questions
How do I find an inmate’s booking number?
Use the free Inmate Lookup tool on the Pima County Sheriff’s website. Enter the person’s last name and click “Lookup.” The results display the booking number, full name, date of birth, housing unit, and release date. The system updates every fifteen minutes, so information is nearly always current. Keep this number handy for all commissary, money transfer, and visitation requests.
What payment methods are accepted for commissary deposits?
Online deposits accept Visa, Mastercard, Discover, debit cards, and electronic checks through Access Securepak. In-person deposits at the Inmate Account Window only take U.S. bank checks or certified money orders. Personal checks and cash are not accepted. Online balances update instantly; in-person deposits appear within two business days. Always save your receipt until the balance confirms.
Can I order items directly without adding funds first?
No. You must add money to the inmate’s account before placing an order. The system requires a positive balance to process any commissary request. After funding, browse the catalog, add items to your cart, and submit. Orders ship within 24 hours if the account has sufficient funds. Partial orders are not allowed—ensure enough balance covers the full cart total.
Are there limits on how much I can deposit or spend?
There is no maximum limit on deposit amounts per transaction. However, very large deposits may be flagged for review by jail administrators. Spending is limited only by the inmate’s account balance and item availability. Some high-demand products may have per-order quantity caps. Check the catalog for real-time stock levels before ordering.
What happens if an inmate is transferred or released?
If an inmate moves to another facility, their commissary account follows them if the new jail uses the same system. If released, unused funds remain in the account for 90 days. Families can request a refund by contacting the Inmate Account Window with proof of release and valid ID. After 90 days, unclaimed balances may be forfeited per county policy.
How do I report an issue with my order or account?
Contact Access Securepak customer service at 800-546-6283 during business hours. Have your order number, inmate’s booking number, and payment receipt ready. For account balance disputes, call the sheriff’s Inmate Account Window at (520) 351-8111. Most issues resolve within one to two business days. Keep all communication records for reference.
Can inmates receive homemade food or personal letters through commissary?
No. All items must come through the official commissary system. Homemade food, outside snacks, and unsealed letters are prohibited for security reasons. Writing supplies are available for purchase, and inmates can receive approved mail separately. Use the ConnectNetwork platform for digital messages, photos, and videos instead of physical items.